KokoBet Casino Review Terms and Conditions

Introduction & Acceptance of Terms

Use of our website is subject to these KokoBet Casino Review terms and conditions, together with any applicable promotional terms and game-specific rules where relevant. Acceptance of these terms takes place when you register an account, continue to use the site, or submit personal information to us for account verification.

We may update our terms of service from time to time where needed for legal, operational, or security reasons. The latest version published on our website will apply to your ongoing use of the account. It is your responsibility to review our general rules regularly so that you remain aware of any changes affecting your rights or obligations.

If you have any questions about how these rules apply, please contact support before using your account further.

Account Registration & Verification

To use our services, you must register an account with accurate personal details. During registration, we ask you to create an account using your own information, make the first deposit, and complete KYC verification before your first cashout. These steps are part of our security and compliance process and help us maintain a controlled player environment.

By opening an account, you confirm that you are at least 18 years old, or the higher legal minimum age that applies in your place of residence if relevant. We do not knowingly permit underage gambling. If we discover that an account has been opened or used by a person below the required age, we reserve the right to suspend or close that account immediately.

Because we operate under licences associated with Costa Rica and the Curacao Gaming Control Board, access to our services may be restricted in certain jurisdictions. It is your responsibility to ensure that online gambling is lawful where you are located and that you are permitted to use our platform. We may refuse registration, limit account access, or block gameplay where local restrictions, licensing conditions, or risk controls require us to do so.

To keep your account active and eligible for withdrawals, we may request verification documents, including:

• Government-issued ID
• Proof of address
• Payment method verification, where required

All documents must be valid, readable, and belong to the registered account holder. We may ask for these documents at registration, before approving a withdrawal, or at any later stage if further checks are necessary. If the information provided is incomplete, inaccurate, inconsistent, or appears altered, we may restrict the account until the matter is resolved. Failure to complete verification within a reasonable timeframe may result in suspended access, withheld withdrawals, or account closure.

Deposits, Withdrawals & Financial Rules

When funding your account, you must use payment methods that are registered in your own name and legally available to you. For players using our service in en-GB, available payment methods may include Visa, Skrill, and Neteller. Availability can depend on account status, location, and internal checks.

Deposits must be made solely for genuine gaming activity on our site. You must not use your account as a banking facility or as a way to move funds between payment services. We monitor account activity to help prevent fraud, money laundering, chargebacks, and other financial misuse. Where needed, we may carry out additional checks before accepting deposits or processing withdrawals.

For anti-money laundering purposes, we may require that:

• the source of funds is legitimate and, where necessary, supported by documentation;
• the payment method used belongs to the account holder;
• withdrawals are sent only after identity and account checks are completed;
• irregular, suspicious, or unusually structured transactions are reviewed before approval.

You are responsible for ensuring that all payment information submitted to us is correct and up to date. We are not responsible for delays caused by incorrect banking or wallet details, incomplete verification, or third-party payment processing issues.

Withdrawal requests are reviewed in line with our internal security controls. Before a first cashout, KYC verification must be completed. We may also request payment method verification where necessary. If the same account has been used with payment details that do not match the registered player, or if we reasonably suspect unlawful or abusive activity, we may pause or refuse the transaction while checks are carried out.

We reserve the right to cancel deposits, reverse bonus-related balances, restrict payment access, or close the account where financial activity breaches these KokoBet Casino Review general rules. If you need clarification on a pending payment or document request, please contact support through live chat or email.

General Bonus & Promotional Terms

From time to time, we may offer promotions subject to separate campaign conditions. Our welcome offer currently consists of up to €1,500 total, structured as follows: first deposit 100% up to €500, second deposit 50% up to €1,000, and third deposit 150 free spins. Unless we state otherwise in the relevant offer terms, the minimum deposit is €30, the bonus validity period is 10 days, and wagering requirements are 40x of the bonus plus deposit amount.

Bonuses are offered to eligible players only and must be used in good faith. We reserve the right to refuse, limit, cancel, or reclaim a bonus where we identify abuse, technical misuse, or behaviour aimed at gaining an unfair advantage over the intended promotional terms.

Examples of bonus abuse may include:

• creating more than one account to claim the same offer;
• acting together with others to exploit a promotion;
• using irregular betting patterns designed only to clear wagering with reduced risk;
• attempting to benefit from system errors, delayed results, or technical faults.

While wagering requirements are active, players are expected to bet responsibly and in line with normal recreational play. We may apply maximum bet restrictions during wagering where required under the specific promotion, even if those limits are not repeated on this general page. If promotional conditions are breached, we may void associated winnings, remove the bonus balance, and suspend further promotional access.

Before taking part in any offer, please review the promotion-specific terms alongside these KokoBet Casino Review terms of service.

Prohibited Activities & Account Closure

To protect the integrity of our platform, certain actions are strictly prohibited. Any conduct that threatens fair play, account security, payment integrity, or compliance obligations may lead to immediate action on the account.

Prohibited activity includes, but is not limited to:

• opening or operating multiple accounts;
• registering with false, misleading, or incomplete personal details;
• using another person's identity or payment method;
• using VPNs, proxies, or similar tools to bypass geographical restrictions or access controls;
• fraud, attempted fraud, chargeback abuse, or document falsification;
• collusion, including coordinated play or shared account access;
• attempting to manipulate promotions, games, or technical systems.

Where we detect or reasonably suspect a breach, we may investigate the account and take measures that include temporary suspension, restriction of deposits or withdrawals, cancellation of bonuses or winnings linked to the breach, and permanent closure. In serious cases, we may also retain relevant records and report concerns to appropriate parties where required by law or regulation.

We reserve the right to close inactive, duplicated, unverifiable, or non-compliant accounts in accordance with our internal procedures. If you believe your account has been restricted in error, you can contact support and provide any information needed for review.

Licensing, Jurisdiction & Dispute Resolution

We operate under regulatory frameworks associated with Costa Rica and the Curacao Gaming Control Board. These licensing references form the basis on which we manage access to our services, apply compliance checks, and administer account rules. Players are responsible for ensuring that use of our website is lawful in their jurisdiction.

If you have a complaint, concern, or dispute relating to your account, payments, verification, or promotional eligibility, you should contact our support team first. We provide 24/7 assistance through live chat and email. To help us investigate efficiently, please provide your account details and a clear description of the issue.

We review disputes internally and may request supporting documents before reaching a decision. Our aim is to resolve complaints fairly and within a reasonable timeframe, based on these KokoBet Casino Review terms and conditions, our operating procedures, and the applicable licensing framework. For help with a current issue, contact support, or return to the homepage to review other site information.