Welcome to our KokoBet Casino Review privacy policy. We want you to understand how we collect, use and protect your personal information when you use our services. Safeguarding your personal and financial data is a core part of how we operate, and we treat that responsibility seriously. In this page, we explain in clear terms what information we collect, why we need it, when we may share it, and what rights you have over it. Our aim is straightforward: to give you confidence in our approach to privacy and data protection.
Introduction & our privacy commitment
We are committed to protecting the information you provide to us when you register, verify your account and use our payment services. That includes both personal details and financial information linked to deposits and withdrawals. Our KokoBet Casino Review data protection approach is built around transparency, secure handling and legal compliance. We only collect information that is relevant to running your account, meeting our regulatory duties and keeping our services safe. If you ever have questions about your privacy, you can contact support at any time through our available support channels.
The information we collect
When you create an account with us, we collect the personal details needed to complete the sign-up process and manage your player profile. This begins when you sign up with your account details, continues when you make a first deposit, and also applies if you choose to claim the welcome bonus. At different stages of your relationship with us, we may ask for additional information so that we can verify your identity and comply with our legal obligations.
As part of our verification procedures, we may collect documents such as:
- KYC verification documents
- Proof of identity
- Proof of address
These documents help us confirm that the account is being used lawfully and by the correct individual. They are also important for fraud prevention, account security and anti-money laundering checks.
We also collect financial and transaction-related information needed to process payments. Based on the payment methods available on our platform, this may include information connected with Visa/Mastercard, Bank Transfer, and Skrill/Neteller. We use this data to process deposits, review withdrawals, maintain transaction records and investigate unusual activity where necessary. We do not ask for information without a reason, and we aim to keep the collection of data proportionate to the service we provide.
How we use your data
We use your data first and foremost to provide the service you have requested from us. That includes opening and maintaining your account, allowing you to log in securely, verifying your identity, and supporting your use of our casino products. Without certain personal and financial information, we would not be able to process account activity properly or keep the platform secure.
Your information is also used to handle deposits and withdrawals. When you request a withdrawal, for example, we may review your account information and verification documents to make sure the request is valid and compliant with our internal procedures and legal duties. This process helps us protect both you and our business from misuse, fraud and unauthorised transactions.
Another important purpose is risk management. We use data to detect suspicious behaviour, prevent fraud, and monitor activity that may indicate breaches of our terms or attempts to bypass our controls. We also rely on personal information to meet our regulatory and compliance obligations, including obligations linked to anti-money laundering requirements and the rules of the authorities connected to our licensing position.
From time to time, we may use your contact details to send service-related messages, such as account notices, verification requests or important policy updates. We may also send marketing communications where permitted. If you do not want to receive those, you can opt out at any time and manage account settings where available. That choice will not affect essential account or security communications.
Data sharing & third parties
We believe this section should be clear and direct: we do not sell player data. Your information is not treated as a product for sale. Where data is shared, it is done only for specific operational, compliance or security reasons that are necessary for us to run our services responsibly.
We may share relevant information with trusted third parties that support the operation of our platform. This can include payment processors connected with Visa/Mastercard, Bank Transfer, and Skrill/Neteller, where sharing is needed to complete or review transactions. We may also share limited data with service providers who help us manage core account functions and maintain the technical infrastructure of our site.
Where relevant to gameplay and account administration, certain information may also be processed in connection with our casino and live dealer services, including areas linked to games such as Video Poker and live dealer options including Blackjack, Roulette, Baccarat and Craps. Any such sharing is limited to what is needed for service delivery, security or dispute handling.
We may also disclose information where required by law, regulation or a competent authority, including the Curacao Gaming Control Board / Costa Rica as referenced in our licensing information. In those cases, we only provide what is necessary to comply with the request or legal obligation.
Data security & retention
Protecting data in practice requires more than a statement of intent. We use appropriate technical and organisational safeguards designed to help secure personal information against unauthorised access, misuse, loss or unlawful disclosure. These measures can include SSL encryption, secure server environments, controlled access to sensitive information and internal procedures intended to reduce the risk of exposure. While no online system can ever be guaranteed to be completely risk free, we work to maintain security standards appropriate to the type of data we handle.
We also limit access to personal information to authorised personnel and service providers who need it for legitimate operational or compliance purposes. In other words, access is not broad by default. It is managed according to role, necessity and confidentiality requirements.
We keep your data only for as long as it is needed for the purposes set out in this policy, including account administration, transaction records, fraud prevention and legal compliance. In some cases, we must retain information for a longer period because of regulatory duties and anti-money laundering obligations linked to the authorities associated with our licence in Curacao / Costa Rica. Once retention is no longer required, we aim to delete or securely manage the data in line with our internal procedures and applicable legal standards.
Your privacy rights & contact info
Depending on the laws that apply to your situation, you may have rights over the personal data we hold about you. These rights can include the ability to request access to your information, ask us to correct inaccurate details, or request deletion of certain data where retention is no longer legally required. There may, however, be limits to those rights where we must continue to keep records for compliance, fraud prevention, account security or anti-money laundering reasons.
If you would like to make a privacy-related request, ask a question about our KokoBet Casino Review data protection practices, or raise a concern about how your information is handled, you can contact our team through Live chat or Email. Our support service is available 24/7, so you can reach out whenever you need assistance. If your query relates to account preferences, you may also wish to Manage Account Settings where available before contacting us. For direct help with a privacy matter, please Contact Support and we will guide your request through the appropriate process.